Communications Navigation Toolkit
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All Stages

Complete communications framework across the customer lifecycle

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Communications Map
Every communication across the customer lifecycle — who sends it, through which channel, and when it fires. Hover any spoke to explore.
How to Read
WHO Department responsible for sending
WHAT Description of the communication
HOW Channel (Email, SMS, WhatsApp…)
WHEN Trigger timing / frequency
WHY Communication type & goal
Journey Stages
Abbreviations
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